Artificial Intelligence–Based Information Systems to Support Educational Decision-Making

Abstract

This study explores the potential of artificial intelligence–based information systems in supporting educational processes within higher education institutions in Indonesia. The rapid adoption of digital platforms in academic administration and learning management has increased the need for intelligent systems that can enhance efficiency, transparency, and data-driven decision-making. This research aims to examine how artificial intelligence–based information systems are utilized in educational contexts, particularly in relation to curriculum implementation, academic management, and institutional readiness. A qualitative research design was employed using semi-structured interviews with academic stakeholders, complemented by document analysis. The findings indicate that artificial intelligence–based information systems contribute positively to improving administrative efficiency, supporting systematic curriculum evaluation, and facilitating evidence-based academic decision-making. However, challenges related to system transparency, interpretability, and user readiness were also identified as critical factors influencing system effectiveness. These findings highlight that the successful integration of artificial intelligence in education is not solely determined by technological capability but also by organizational support and human factors. This study contributes to the interdisciplinary integration of information systems and educational research by providing empirical insights into the role of artificial intelligence in higher education. The results offer practical implications for institutions seeking to adopt responsible and effective artificial intelligence–based information systems.